Special Offers

We would like to reassure our guests that we are offering as much flexibility as possible and a clear policy to provide protection should COVID-19 related government restrictions mean that you are unable to travel. If you can not travel for Covid-19 related issues we can offer a full refund or credit note and transfer your holiday to a future date free of charge. Please read our T & Cs for more information.
Terms and Conditions

We are dedicated to offering ski holidays that are operated safely and responsibly.
Due to the uncertainty of travelling with Covid-19, we are offering a much greater level of flexibility when booking and have also introduced some stringent measures for cleaning and check in.

• Prior to travel, please check for any travel restrictions and advice with the Foreign and Commonwealth office (FCO) or your home country’s government. https://www.gov.uk/foreign-travel-advice/france
• We will inform you of any changes to our service caused by Covid-19 prior to your holiday start date.
• Please inform us immediately if any member of your party shows Covid-19 symptoms or tests positive 3 weeks prior, during or 3 weeks after your holiday.
• All Nine & Tenne staff will receive Covid-specific hygiene training.
• Enhanced cleaning and disinfecting measures in all chalets.
• Nine & Tenne team will be monitored at all times, with daily temperature checks. Any staff member showing Covid-19 related symptoms will be removed from the work and isolate until they are cleared to return to work.
• Staff will all have access to personal protective equipment (PPE) specific to their job role.
• Hand sanitiser be available throughout all chalets and staff will be required to use this regularly while working.
• The communal areas of each catered chalet will be disinfected every day, with multiple cleans for touch points and at-risk areas. The whole chalet will be thoroughly disinfected and aired on changeover days.
• The spa areas of each chalet will be cleaned regularly, as always, and the number of people using these areas at one time may need to be restricted depending on French Government advice regarding social distancing at the time of travel.
• To minimise all person-to-person contact we offer a contactless check-in service for our self-catered properties and will ensure extra cleaning products will be provided for the client’s own use during their stay.
• Items such as DVDs, books, games and some cupboard essential items will be removed from the chalets to reduce the risk of contamination.

We are constantly reviewing best practice guidelines with regards to hygiene and providing a safe environment for your holiday. Please feel free to ask if you have any questions.

We look forward to welcoming you to Chatel soon and please ask if you have any questions.

Please contact us for more information